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Shipping + Returns

Shipping

We ship orders on Mondays only. If you need your purchase immediately, overnight shipping is available at extra charge.

Sustainability and responsible environmental practices are key values at GWBW. We strive to have as small an environmental impact and carbon footprint as possible, and shipping products once per week is part of that effort. Instead of having trucks come and go every day, we schedule all outgoing shipments at one time, lessening road traffic, fossil fuel consumption, and gas emissions. Learn more about our sustainability and environmental pledge and practices here.

Returns

We want you to love everything about your GWBW experience, from cruising our resources to shopping our products, from customer support to receiving and using your products. If you're not 100 % satisfied with your purchase, you can return the product and get a full refund or exchange.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will be responsible for paying for the return shipping. We wish we could offer free return shipping and someday we will when we are big enough to afford it.

To initiate a return, contact us at orders@gwbw.com. Items sent back to us without first requesting a return will not be accepted. 

Refunds

We will work quickly to process your refund. We will notify you via email once we’ve received your return. When approved, you’ll be automatically refunded on your choice of refund to original payment method or gift card. Please remember it can take some time for your bank or credit card company to process and post the refund but rest assured we will do our best to keep you informed of the status.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right. Please email orders@gwbw.com

Exchanges

We want you to love your purchase but if, for some reason, you are not happy with it and would like to exchange it for another item or size, please contact orders@gwbw.com.

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