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Q + A

Are your crystals dyed or color enhanced?

No

Our crystals are carefully and thoughtfully curated and are never artificially colored, nor do we enhance the colors through photographic editing. We do sometimes brighten the lighting in our product photos but strive to share images that accurately represent the product.

Are any products made with artificial dyes or perfumes?

No

All of our products are carefully and thoughtfully curated and never include artificial dyes or perfumes. All aromatherapy and scented items are made with 100% pure therapeutic-grade essential oils. Edible items are organic and non-genetically modified.

What does it mean to charge or cleanse my crystals?

Crystals do a lot of work for you and your environment and may either get tired and require re-energization, or have absorbed so much negative energy or electrical smog that they need to be cleansed. Crystals can be energized by placing them in the light of the full moon, placing them on a Selenite plate or next to a generator Quartz. Crystals can be cleansed by smudging with Sage or Palo Santo, submerged in rice that will later be disposed of, or run under water for crystals that do not dissolve in water.

Is it safe to wear more than one crystal at a time?

Yes

However, to get the highest effectiveness, we recommend beginning a relationship with every crystal individually to program and bond with them before mixing and matching other crystal energies and frequency effects. We also recommend you cleanse and charge your crystals first, to get the full benefit from them.

Do you commission custom or personalized orders?

Sometimes

We cannot personalize or customize crystals or other products unless noted otherwise in the product description. We would be happy to help you find just the right crystal, or pick out crystals of a certain size, shape, color, etc., whenever feasible. Just shoot us a message!

Do you curate or create the items in your shop?

Both

Everything we sell has been tried and tested by the founder of GWBW, Sarah Southwell, or our team. If we feel as though something is missing from the market, we work hard to develop products that make learning and living a holistic and metaphysical lifestyle part of your everyday life. Visit GWBW Exclusives to check them out!

Do you have a brick and mortar store?

No

We are an online storefront only at this time. For more information and educational resources, we would love to hear from you!

Why do we only ship once a week?

Regenerative and sustainable environmental practices are key values at GWBW. We strive to have the smallest environmental impact and carbon footprint as possible, and shipping products once per week is part of that effort. Instead of having trucks come and go every day, we schedule all outgoing shipments at one time, lessening road traffic, fossil fuel consumption, and gas emissions.

What if I need my order sooner?

Expedited shipping is available at extra charge.

Do you ship internationally?

Yes

International shipping is available at an extra charge, but due to our intention to maintain sustainable and responsible environmental practices, we only ship once a week to reduce our carbon footprint.

What is your Return Policy?

We want you to love everything about your GWBW experience, but if you're not 100 % satisfied with your purchase, you can return the product and get a full refund or exchange.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To initiate a return, you can contact us at hello@gwbw.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

We will notify you via email once we’ve received your return. If approved, you’ll be automatically refunded on your original payment method or you can apply it to store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What if my product is damaged during shipping?

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Why do we only use UPS for shipping services?

UPS has an environmental policy that mirrors that of GWBW as well as the capability of delivering to most geographic locations with reliability, timeliness and reasonable cost. They also maintain great customer service.

Why GWBW

GroWise Be Well is authentic and fiercely passionate about everything we say and do. You may not always agree with what we present but you will know it is real and honest. We don’t want you to follow us forever. We don’t want you to buy everything. We don’t want to be placed on a pedestal. You belong on that pedestal. You are the light and the love this world needs and GroWise Be Well believes in you. We bring you metaphysical and holistic education, product-testing and product production so that you may manifest your most joyful dreams into reality. We don’t profess to know it all or to tell you what you need; we believe you already know what you need, you just need to believe in yourself. GroWise Be Well exists to empower you.

What is a Modality?

A modality could be called a category, but it’s more than just a category, it is a category full of education and tools/products that need to be put into use in your life. GWBW represents 13 modalities for you to pick and choose from. Try many and then choose those that will act as lanterns on your path through the enchanted forest of your life.

What is an Intention?

An intention is a guiding principle, goal, or commitment that helps you live your life “on purpose.” When you set an intention, you are communicating to the Universe exactly what you desire. More than simply making a wish, an intention combines the power of your thoughts with the energy of your emotions. It is your own personal reason for your desire and acts as the fuel in the process of obtaining them. Learn more about the power of intention and other Mindfulness tools by clicking the button below.

This seems like a lot of information, is there a simplified way to understand it all?

That is one of our main goals here at GWBW: To introduce holistic and metaphysical tools and their frequency effects to individuals and families. If you are just here for the products, that’s great too, but rest assured we put in the work to consider the “why” behind everything we carry, because education and empowerment are the reasons for everything we do. For a helpful place to start, visit our glossary.

What is the Podcast about, and where can I find and listen to it?

Sarah Southwell, founder of GWBW, discusses, with radical authenticity, holistic health, personal empowerment, and metaphysical modalities. With exclusive interviews, candid team chats, and honest reviews of books and products, the GWBW podcast cuts through the clutter of the holistic world with a fun, fresh, no-BS approach. You can listen wherever you get your podcasts, or on the podcast section of our website.

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